CITIZEN’S CHARTER
This is your guide to availing of services of the city government of Tayabas.
REQUEST OF CERTIFIED TRUE COPY OF TECHNICAL DOCUMENTS
ABOUT THE SERVICE:
Produce certified true copy of technical documents.
OFFICE DIVISION:
City Engineering Office
TYPE OF TRANSACTION:
G2C - Government to Customer
Classification:
Complex
WHO MAY AVAIL:
All
CHECKLIST OF REQUIREMENTS:
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1. (2 copies) Letter Request for specific Certified True Copy of a certain technical documents. 2. (1) Accomplished FOI Form. 3. (1) Photocopy of One (1) Identification Card. 4. (1) Original Copy of Receipt |
Requesting client/General Public |
CLIENT STEPS:
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Submit all the necessary documents needed for the preparation of Certified True Copy. | 1.1 Receives the documents | None |
3 minutes | Karen M. Reyes Administrative Officer II City Engineering Office or Aveihgail L. Argete Administrative Assistant II City Engineering Office |
| 1.2 Assessment of requirements (Complete requirements shall proceed in payment assessment if not, the request shall be declined) | None | 3 minutes | Karen M. Reyes Administrative Officer II City Engineering Office or Aveihgail L. Argete Administrative Assistant II City Engineering Office |
|
| 1.3 Assess certification fee as per client's requested document. | None | 3 minutes | Karen M. Reyes Administrative Officer II City Engineering Office or Aveihgail L. Argete Administrative Assistant II City Engineering Office |
|
| 2. Receives the payment assessment form and pay the corresponding amount to the City Treasurer's Office | 2.1 Give instruction to the client where to pay | P50.00/page the 1st copy and P5.00/page | 3 minutes | Karen M. Reyes Administrative Officer II City Engineering Office or Aveihgail L. Argete Administrative Assistant II City Engineering Office |
| 3. Pay corresponding amount to the City Treasurer's Office. | 3.1 Prepare and print documents to be certified | None | 1 hour | Karen M. Reyes Administrative Officer II City Engineering Office or Aveihgail L. Argete Administrative Assistant II City Engineering Office |
| 3.2 Forward the printed documents and the City Engineer will affix signature | None | 3 minutes | Karen M. Reyes Administrative Officer II City Engineering Office or Aveihgail L. Argete Administrative Assistant II City Engineering Office |
|
| 4. Receive the certified documents from the City Engineering Office's Staff | 4.1 Release the certified true copy documents duly signed by the authorized person. | None | 3 minutes | Karen M. Reyes Administrative Officer II City Engineering Office or Aveihgail L. Argete Administrative Assistant II City Engineering Office |
| TOTAL: | P50.00/page the 1st copy and P5.00/page | 1 hour, 18 minutes | ||
| END OF TRANSACTION |