CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

EDUCATIONAL VISIT BENCHMARKING, REQUEST FOR INTERVIEWS, RESEARCH MATERIALS, AND IEC CAMPAIGN

ABOUT THE SERVICE:

This process facilitates requests for educational visits, benchmarking activities, interviews, research materials, and IEC (Information, Education, and Communication) campaigns involving the DRRM Office. Interested parties must submit a formal request letter endorsed by the Office of the City Mayor. The Research and Planning Section evaluates the request, determines the feasibility of the request, and ensures the availability of requested data or materials. All requests are processed with adherence to data privacy policies and other relevant regulations. Once approved, the requested documents, interviews, or materials are prepared and released to the client. This service supports collaboration and knowledge-sharing between organizations, individuals, and the DRRM Office, fostering education, research, and public awareness on disaster risk reduction and management.

OFFICE DIVISION:

Disaster Risk Reduction and Management Office

TYPE OF TRANSACTION:

G2C - Government to Customer, G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Copy of request letter with endorsement or note from the office of the City Mayor (1 xerox or original copy)	Research and Planning Section

CLIENT STEPS:

CLIENTS STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client presents the letter of request along with endorsement or note from the Office of the Mayor	1.1 Accept and record the letter	None	10 Minutes	Sheryl S. Pabularcon/ Glaiza C. Yanilla Local DRRM Assistant Local DRRMO or Joebeth P. Butiong Nursing Attendant II DRRMO
	1.2 Request is submitted for approval from the Head of the DRRMO	None	15 Minutes	Rosario P. Bandelaria CGDH-1/Local DRRM Officer DRRMO
	1.3 Assess the feasibility and availability of the requested documents or data.	None	30 Minutes	Wilmer V. Eud Local DRRM Officer-IV DRRMO or Winald O. Quinsanos Local DRRM Officer-I DRRMO or Glaiza C. Yanilla Local DRRM Assistant DRRMO
2. Client waits for the requested documents or data.	2.1 Prepare the requested documents, ensuring accuracy and compliance with data privacy and relevant regulations.	None	1 Hour	Wilmer V. Eud Local DRRM Officer-IV DRRMO or Winald O. Quinsanos Local DRRM Officer-I DRRMO or Glaiza C. Yanilla Local DRRM Assistant DRRMO
	2.2 Release the approved documents to the client, ensuring proper documentation of the transaction.	None	10 Minutes	Wilmer V. Eud Local DRRM Officer-IV DRRMO or Winald O. Quinsanos Local DRRM Officer-I DRRMO or Glaiza C. Yanilla Local DRRM Assistant DRRMO
	TOTAL	NONE	2 hours and 5 minutes
		END OF TRANSACTION