CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

CIVIL SOCIETY ORGANIZATION (CSO) RECEPTION DESK

ABOUT THE SERVICE:

Civil Society Organizations are non-governmental and nonprofit organizations that operate independently of the government and pursue various social, political, and environmental goals. CSOs often work to advocate for specific causes, promote social justice, provide services to communities, and engage in public education and awareness campaigns.

OFFICE DIVISION:

City Information and Communication Relations Office

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

CSO’s, People’s Organization and NGO’s

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Duly accomplished Application Form for Accreditation (1 photocopy)	1. City Information and Community Relations Office
2. Board Resolution (1 photocopy)	2. Applicants, Organization
3. Certificate of Registration issued by Registering Government Agency (1 photocopy)	3. Applicants, Organization
4. List of Current Officers and Members (1 photocopy)	4. Applicants, Organization
5. Sworn Statement stating that the organization is an independent, nonpartisan organization and that the organization will retain its autonomy while pursuing the advancement of the peoples’ interest through its membership in a local special body, after satisfying all the requirements and set criteria, as stated in DILG Memorandum Circular, and after securing a Certificate of Accreditation from the Sangguniang Panlungsod (1 original copy)	5. City Information and Community Relations Office
6. CY Annual Accomplishment Report (1 photocopy	6. Applicants, Organization
7. CY Financial Statement (1 photocopy)	7. Applicants, Organization
8. Profile indicating the purposes and objectives of the organization (1 photocopy)	8. Applicants, Organization
9. Copy of the Minutes of the CY Meeting of the organization (1 photocopy)	9. Applicants, Organization
10. Profiles of at least three (3) individuals in the organization that will verify their involvement in the health or education sector (1 photocopy)	10. Applicants, Organization
11. Certification from Tayabas PNP that the group is not involved in any subversive activities (1 original copy)	11. Tayabas Police Station

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the CSO Reception Desk to begin a transaction with the CSO Desk Officer. Submit all Accreditation supporting documents.	1.1 CSO Desk Officer will conduct preliminary review of the documents submitted. 1.2 Upon determination of orderliness of the submitted documents, the CSO Desk Officer will stamp “received” the Application Letter and Transmit the documents to Sangguniang Panlungsod for processing of Accreditation. 1.3 The CSO Desk Officer will advise the client to wait for the notification from Sangguniang Panlungsod on the date of claiming the Accreditation Certificate. 1.4 If the submitted documents are incomplete or not in order, the CSO Desk Officer will return them to the client with corresponding notes and advise.	None	20 minutes	Wilfredo S. Tomines In-Charge Officer City Information and Community Relations Office or Mareniza A. Serrano Administrative Assistant I (Bookbinder III) City Information and Community Relations Office
2. Fill-up Customer Service Feedback Form	2.1 Receive and acknowledge accomplished Customer Service Feedback Form	None	2 minutes	Mareniza A. Serrano Administrative Assistant I (Bookbinder III) City Information and Community Relations Office
	TOTAL:	None	22 minutes
		END OF TRANSACTION