CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

ISSUANCE OF LIBRARY CARD

ABOUT THE SERVICE:

Library cards serve as identification cards for the library. This is used to borrow/loan any library materials.

OFFICE DIVISION:

Office of the City Library

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

Residents of Tayabas City

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1-Duly filled-up Application for Library Card Form 1-Photocopy of Valid ID (for student) 1-Photocopy of Government Issued ID (for civilian) 1-Picture 1x1	Office of the City Library

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquire about the Library Card Application	1.1 Present the requirements and provide the Library Card Application Form	None	4 minutes	Mariden Villanuea Bookbinder II Office of City Library
2. Present requirements to the library personnel	2.1 Check the requirements.	None	2 minutes	Mariden Villanueva Bookbinder II Office of the City Library
3. Fill up the Library Card Application Form	3.1 Wait until the application form has been filled up. 3.2 Check the completeness of the required information. 3.3 Approved the application. 3.4 Encode and print the Library Card. 3.5 Present the card to the librarian for signature.	None	4 minutes	Mariden Villanueva Bookbinder II Office of the City Library
4. Mode Payment	4.1 Issued a temporary receipt. 4.2 Weekly remittance to the treasury of the collected amount. 4.3 Official Receipt for consolidation. (Documentation)	Php. 20.00	3 minutes	Mariden Villanueva Bookbinder II Office of the City Library
5. Issued the Library card	5.1 Release the library card.	None	5 minutes	Mariden Villanueva Bookbinder II Office of the City Library
	TOTAL:	Php 20.00	16 minutes
		END OF TRANSACTION