CITIZEN’S CHARTER
This is your guide to availing of services of the city government of Tayabas.
REQUEST FOR RECORDS OF INCIDENT AND ACCIDENT REPORTS
ABOUT THE SERVICE:
This process allows individuals or organizations to request official records of incidents and accidents that occurred within the City of Tayabas. The DRRM Office reviews the request, verifies the credentials of the requesting party, and facilitates the release of accurate reports in compliance with data privacy and confidentiality policies.
OFFICE DIVISION:
Disaster Risk Reduction and Management Office
TYPE OF TRANSACTION:
G2C - Government to Customer
Classification:
Simple
WHO MAY AVAIL:
All
CHECKLIST OF REQUIREMENTS:
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Letter of Request addressed to the Local DRRM Officer, specifying the needed record or report. (1 xerox or original copy) |
Administrative Section |
CLIENT STEPS:
| CLIENTS STEPS | DEPARTMENT ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Client submits a letter of request addressed to the Local DRRM Officer, detailing the purpose and specifying the incident or accident report needed. | 1.1 Accept and record the letter | None |
10 minutes |
Sheryl S. Pabularcon Glaiza C. Yanilla Local DRRM Assistant Local DRRMO or Joebeth P. Butiong Nursing Attendant II DRRMO |
| 1.2 Request is submitted for approval from the Head of the DRRMO | None | 15 minutes | Rosario P. Bandelaria CGDH-1/Local DRRM Officer DRRMO |
|
| 1.3 Forward the request to the Records Section for processing | None | 15 minutes | Sheryl S. Pabularcon Glaiza C. Yanilla Local DRRM Assistant DRRMO or Joebeth P. Butiong Nursing Attendant II DRRMO |
|
| 2. Client provides additional details (e.g., date of the incident, location). | 2.1 Verify and locate the requested record or report | None | 15 minutes | Israel A. Saludes Book Binder IV DRRMO or Jessie C. Obciana Nursing Attendant II DRRMO |
| 3. Client waits for feedback or acknowledgment | 3.1 Review the records to ensure confidentiality and compliance with data privacy policies | None | 30 minutes | Israel A. Saludes Book Binder IV DRRMO or Jessie C. Obciana Nursing Attendant II DRRMO |
| 4. Client receives the requested record or report | 4.1 Release the document to the client upon approval | None | 15 minutes | Israel A. Saludes Book Binder IV DRRMO or Jessie C. Obciana Nursing Attendant II DRRMO |
| TOTAL | None | 1 hours, 40 minutes | ||
| END OF TRANSACTION |