CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

READING AND RESEARCH SERVICE

ABOUT THE SERVICE:

This provides the community equal access to information materials for leisure, research, and reading purposes.

OFFICE DIVISION:

Office of the City Library

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

The General Public

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
None	None

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the front desk and register to the logbook upon entry.	1.1 Ask the client to register on the logbook. 1.2 Check the completeness of the required information.	None	2 minutes	Wilfredo Tabarina Librarian III Office of the City Library
2. Proceed to the librarybsection of your choice to locate the needed materials and proceed to the reading area	2.1 Assist in locating materials using updated accession/inventory of library materials	None	10 minutes	Wilfredo Tabarina Librarian III Office of the City Library
3. After reading/research put the materials in the book drop.	3.1 Exit from the library premises	None	1 minute	Wilfredo Tabarina Librarian III Office of the City Library
	TOTAL:	None	13 minutes
		END OF TRANSACTION -