CITIZEN’S CHARTER
This is your guide to availing of services of the city government of Tayabas.
FREE ASSISTANCE IN E-GOV SERVICES
ABOUT THE SERVICE:
These services provide client free assistance to book online appointments through eGov services
OFFICE DIVISION:
OCM - Community E-Center
TYPE OF TRANSACTION:
G2C - Government to Customer
Classification:
Simple
WHO MAY AVAIL:
All
CHECKLIST OF REQUIREMENTS:
| Checklist of Requirements | Where to secure |
| None | None |
CLIENT STEPS:
| CLIENT STEPS | DEPARTMENT ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|
1. Proceed to the Front Desk Officer to inquire about the availability of services/ facilities. |
1.1 Receive the Client and conduct a preliminary interview to know the purpose of the visit. |
None |
3 minutes |
Adrian R. Cabuyao |
| 2. If services/facilities are available, register in the logbook. | 2.1 Check the completeness of the required information. |
None
|
2 minutes
|
Adrian R. Cabuyao |
| 3. Proceed to the computer area to facilitate the availment of eGov services |
3.1 Provide assistance to the Client while availing the eGov services. |
None |
12 minutes |
Adrian R. Cabuyao |
| 4. When done, proceed to the front desk officer to log out on the logbook and fill out the customer service feedback form. | 4.1 Provide assistance to the Client in logging out on the logbook and in filling out the customer service feedback form. |
None |
2 minutes
|
Adrian R. Cabuyao |
| TOTAL |
None |
19 minutes |
|
|
|
END OF TRANSACTION |
|
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