CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

SPECIAL REQUEST FOR DIGITAL LITERACY TRAINING

ABOUT THE SERVICE:

This service aims to help build digitally-enabled citizens, enabling them to acquire new knowledge and skills through the use of various computer applications.

OFFICE DIVISION:

OCM - Community E-Center

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

Checklist of Requirements	Where to secure
Request letter approved by the Local Chief Executive (1 Original copy)	Client

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the Community eCenter Office to inquire about the possible date of training.	1.1.Receive the client and conduct a preliminary interview to establish profiling and purpose of the visit. Then inform the client of the available dates to possibly accommodate the request for training. Inform the clients to prepare the request letter address to the City Mayor.	None	5 minutes	Marvin A. Jacela CeC Manager Community eCenter Office
2. Prepare a letter addressed to the City Mayor requesting for digital literacy training on the date previously agreed and submit the same to the Office of the City Mayor for approval	2.1 Receive the request letter	None	2 minutes	OCM Staff Office of the City Mayor
3. Furnish the CeC Office with copy of the approved request letter	3.1.Receive the copy of the approved request letter and cross check the date of training indicate in the letter with the calendar of training prepared by the office	None	3 minutes	Adrian R. Cabuyao Admin. Asst. VI Community eCenter Office
4. Fill-out the Enrolment Form and other necessary documents pertinent to the training after that submit to the receiving staff.	4.1.Receive the enrollment form and check on the completeness of inputs. Records and filed the enrolment form. Advices the client of the next step.	None	4 minutes	Adrian R. Cabuyao Admin. Asst. VI Community eCenter Office
5. Attend to the training proper	5.1.The CeC staff will conduct/facilitate the training	None	8 hours	Marvin A. Jacela CeC Manager Community eCenter Office
	TOTAL	None	8 hours and 14 minutes
		END OF TRANSACTION