CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

INTERNET CONNECTIVITY REQUEST

ABOUT THE SERVICE:

The ICT Section is responsible for maintaining the existing data communication network installed in the different offices in Tayabas City Hall, especially for those that have internet connection and computerized systems installed. Any departments, offices, or sections of the City Government of Tayabas may request internet connectivity.

OFFICE DIVISION:

OCM - Information and Communications Technology Section

TYPE OF TRANSACTION:

G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

LGU Officials and Employees

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Internet Connection Request Form (1 original)	Information and Communications Technology Section

CLIENT STEPS:

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client will fill out all required information and submit an internet connection request form.	1.1. Check and receive the accomplished internet connection request form subject to approval.	None	2 minutes	Ciara Maderal Senior Admin. Assistant II OCM-ICT Section
	1.2. If Voucher Code: - ICT Section staff will provide a voucher code to the location or venue.	None	5 minutes	Ciara Maderal Senior Admin. Assistant II OCM-ICT Section or Eunice Malaluan Criselle Bibon Zeus Placina Admin. Assistant I OCM-ICT Section
	1.3. If Network via LAN connection - The Technical Team / Server Admin will assess the location of the requesting office	None	1 day	Eunice Malaluan Criselle Bibon Zeus Placina Admin. Assistant I OCM-ICT Section
	1.4. If Network via Wireless connection - The Technical Team / Server Admin will check and include the list of units to be connected provided by the requesting office.	None	1 day	Eunice Malaluan Criselle Bibon Zeus Placina Admin. Assistant I OCM-ICT Section
	1.5. ICT staff will forward the request to the Head of ICT for verification.	None	2 minutes	Ciara Maderal Senior Admin. Assistant II OCM-ICT Section
	1.6. The head of ICT will verify the request after the task has been done.	None	5 minutes	Raymond Bermudez IT Officer II OCM-ICT Section
	1.7. ICT staff will record the request.	None	2 minutes	Ciara Maderal Senior Admin. Senior Admin. Assistant II OCM-ICT Section
	TOTAL:	None	For Voucher Code: 16 minutes For LAN and WIFI connections: 1 working day and 11 minutes
		END OF TRANSACTION