CITIZEN’S CHARTER
This is your guide to availing of services of the city government of Tayabas.
SYSTEM ENHANCEMENT/MODIFICATION REQUEST
ABOUT THE SERVICE:
The ICT Section is in charge of research, formulation, and coordination with the different offices concerned in developing the Information Systems Plan of Tayabas City. End-users may request information system enhancement/modification as long it will help the business process flow to be more efficient and effective.
OFFICE DIVISION:
OCM - Information and Communications Technology Section
TYPE OF TRANSACTION:
G2G - Government to Government
Classification:
Simple
WHO MAY AVAIL:
LGU Officials and Employees
CHECKLIST OF REQUIREMENTS:
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| System Support Request Form (1 original) | Information and Communications Technology Section |
CLIENT STEPS:
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Client will engage the ICT Section Office either via call or walk-in and state the concern. | 1.1. Assess if the request can be troubleshot via phone call, if not System Admin will proceed to the requesting office and check the request. | None | 5 minutes | Eunice Malaluan Criselle Bibon Admin. Assistant I OCM-ICT Section |
| 1.2. Issue a system support request form after fixing the system error problem. | None |
a. simple - 2 working days
|
Eunice Malaluan Criselle Bibon Admin. Assistant I OCM-ICT Section |
|
| 1.3. ICT staff will forward the request to the Head of ICT for verification. | None | 1 minute | Ciara Maderal Senior Admin. Assistant II OCM-ICT Section |
|
| 1.4. The head of ICT will verify the request after the task has been done. | None | 5 minutes | Raymond Bermudez IT Officer II OCM-ICT Section |
|
| 1.5. ICT staff will record the request. | None | 2 minutes | Ciara Maderal Senior Admin. Assistant II OCM-ICT Section |
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TOTAL:
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None
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For simple transactions: 2 working days and 13 minutes For complex transactions: 5 working days and 13 minutes For highly technical transactions: 10 working days and 13 minutes |
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END OF TRANSACTION |