CITIZEN’S CHARTER
This is your guide to availing of services of the city government of Tayabas.
TECHNICAL SUPPORT REQUEST
ABOUT THE SERVICE:
The ICT Section is responsible for continuous preventive maintenance of network connectivity and ICT equipment issued by the City Government of Tayabas. End users of the LGU may request technical support if the ICT equipment is not working properly and if there is a connectivity issue.
OFFICE DIVISION:
OCM - Information and Communications Technology Section
TYPE OF TRANSACTION:
G2G - Government to Government
Classification:
Simple
WHO MAY AVAIL:
LGU Officials and Employees
CHECKLIST OF REQUIREMENTS:
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| IT Technical Support Request Form (1 original) | Information and Communications Technology Section |
CLIENT STEPS:
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Client will engage ICT Section Office either via call or walkin and state the concern. | 1.1. Assess if the request can be troubleshot via phone call, if not ICT technical support personnel will proceed to the requesting office, check and diagnose, and pull out the equipment if needed. | None | 5 minutes | Eunice Malaluan Criselle Bibon Zeus Placina Admin. Assistant I OCM-ICT Section |
| 1.1.1. Issue IT technical support request form after fixing the hardware/ connectivity technical problem. | None |
a. simple - 2 working days
|
Eunice Malaluan Criselle Bibon Zeus Placina Admin. Assistant I OCM-ICT Section |
|
| 1.1.2. Issue a pre-inspection report if the ICT equipment is beyond repair. | None | 5 minutes | Zeus Placina Admin. Assistant I OCM-ICT Section |
|
| 1.1.3. If the problem of the connectivity is from the Internet Service Provider this will be forwarded to them and inform the end-users. |
None | 5 minutes | Zeus Placina Admin. Assistant I OCM-ICT Section |
|
| 1.2. ICT staff will forward the request to the Head of ICT for verification. | None | 1 minute | Ciara Maderal Senior Admin. Assistant II OCM-ICT Section |
|
| 1.4. The head of ICT will verify the request after the task has been done. | None | 5 minutes | Raymond Bermudez IT Officer II OCM-ICT Section |
|
| 1.5. ICT staff will record the request | None | 2 minutes | Ciara Maderal Senior Admin. Assistant II OCM-ICT Section |
|
|
|
TOTAL: |
None |
For simple transactions: |
|
|
|
END OF TRANSACTION |
|