CITIZEN’S CHARTER
This is your guide to availing of services of the city government of Tayabas.
ISSUANCE OF REFERRAL LETTER FOR ENDORSEMENT TO OWWA ASSISTANCE PROGRAM
ABOUT THE SERVICE:
All registered members of OWWA can avail many of their services that range from health care, disability and death benefits, scholarships and financial assistance for education and training, workers assistance and on -site services, and social services and family welfare assistance. Referral letter is issued to OWWA members or their families.
OFFICE DIVISION:
OCM - Public Employment Service Office
TYPE OF TRANSACTION:
G2C - Government to Customer, G2G - Government to Government
Classification:
Simple
WHO MAY AVAIL:
Active OWWA members
CHECKLIST OF REQUIREMENTS:
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1. Proof of OFW/ OWWA Membership (1 photocopy) | OWWA |
| 2. Overseas Employment Certificate (OEC) (1 photocopy) | OWWA |
| 3. Termination Document/ Endorsement Letter from POLO (1 photocopy) | Applicant |
| 4. Passport or Travel Documents • 2nd page (with Name and Picture) (1 photocopy) • Latest Departure and Arrival (1 photocopy) |
Applicant |
| 5. Proof of Relationship to OFW/OWWA Member (1 photocopy) | Applicant |
CLIENT STEPS:
| CLIENT STEPS | DEPARTMENT ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Approach the Public Assistance Information Desk Officer for inquiry and sign the Attendance Sheet. |
1.1 Assist the client and ask to register on the Attendance Sheet. | None | 1 minute | Patrick John O. Iranzo Labor and Employment Assistant Public Employment Service Office |
| 2. Submit the requirements. | 2.1 Accept and verify the requirements. | None |
1 minute |
Patrick John O. Iranzo Labor and Employment Assistant Public Employment Service Office |
| 2.2 Interview the applicant and issue the Case Intake Sheet |
None |
2 minutes |
Patrick John O. Iranzo Labor and Employment Assistant Public Employment Service Office |
|
| 3. Fill-out and submit the accomplished Case Intake Sheet. | 3.1 Check the completeness of the form and Call OWWA representatives for other possible assistance (if needed). |
None |
3 minutes |
Patrick John O. Iranzo Labor and Employment Assistant Public Employment Service Office |
| 3.2 Prepare the referral/endorsement letter for signature of the PESO Manager. |
None |
3 minutes |
Patrick John O. Iranzo Labor and Employment Assistant Public Employment Service Office |
|
| 3.3 PESO Manager to sign the letter. |
None |
1 minute |
Mary Lou D. Montoya |
|
| 4. Receive the referral/ endorsement slip and proceed to OWWA Office | 4.1 Issue the referral/ endorsement letter and advise the applicant to proceed to OWWA Office. |
None |
1 minute |
Patrick John O. Iranzo |
| TOTAL: |
None |
12 minutes |
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END OF TRANSACTIONS |
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