CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

SETTLEMENT OF APPREHENSION CASES

ABOUT THE SERVICE:

The Office of the City Mayor, Traffic Operations Section, as traffic law enforcement, issues traffic citation ticket (TCT) to traffic law violators of the city ordinance 21-27, violators will settle their apprehension in the aforementioned office to be cleared of their violations and avoid being charged with a case and/or for their impounded motor vehicle to be released.

OFFICE DIVISION:

OCM- Traffic Operations Section

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

Apprehended drivers/ operators

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
General Requirement
1. White copy of the Traffic Citation Ticket (TCT) and receipt of payment. (1 original)	Apprehended driver/ registered owner/ operator
2. In case of loss of TCT, Freedom of Information Request Form (FOIRF) (1 original)	Traffic Operations Office/ Frontline Service
3. Additional Requirement
3.1. In the absence of the traffic violator: 3.1.1 Authorization letter (1 original); and 3.1.2 Any government issued ID of the absent traffic violator (1 photocopy).	Apprehended driver/ registered owner/ operator
3.2 If contested: 3.2.1 White copy of the Traffic Citation Ticket (TCT) and pieces of evidence (1 printed each)	Apprehended driver/ registered owner/ operator

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
A. SIMPLE ADMITTED APPREHENSION CASES/PAYMENT OF FINES
1. For payment, bring the white copy of the Traffic Citation Ticket (TCT) to the City Treasurer’s Office, proceed and queue to the cashier for the payment of fines.	1.1 Receive payment and issue Official Receipt (OR)	Refer to the TCT for the fines and penalty	10 minutes	Cashier City Treasurer’s Office
2. Proceed to the Traffic Operations Office and present the white copy of the TCT and Official Receipt (OR) to claim confiscated item/s	2.1 Release confiscated item/s	None	10 minutes	Emma R. Raplana Administrative Aide IV OCM- Traffic Operations Section
	TOTAL:	Refer to the TCT for the fines and penalty	20 minutes
B. PAYMENT OF FINES WITH IMPOUNDED MOTOR VEHICLE
1. For payment, bring the white copy of the Traffic Citation Ticket (TCT) to the City Treasurer’s Office, proceed and queue to the cashier for the payment of fines.	1.1 Receive payment and issue Official Receipt (OR)	Refer to the TCT for the fines and penalty	10 minutes	Cashier City Treasurer’s Office
2. Proceed to the Traffic Operations Office and present the white copy of the TCT, valid proof of ownership of the impounded MV, valid ID, copy of impounding receipt and Official Receipt (OR) of payment, then get clearance and copy of certification from TOS to claim confiscated item/s	2.1. Produce clearance and certification for the release of the impounded MV, release confiscated item/s	None	10 minutes	Emma R. Raplana Administrative Aide IV OCM- Traffic Operations Section
3. Proceed to the impounding facility and present the OR of payment and copy of the certificate and clearance given by the TOS.	3.1 Release impounded vehicle	None	10 minutes	Marc Jann S. Rosales Traffic Aide I OCM- Traffic Operations Section
	TOTAL:	Refer to the TCT for the fines and penalty	30 minutes
C. CONTESTED APPREHENSION CASES
1. Submit necessary requirements -White copy of the Traffic Citation Ticket (TCT) and pieces of evidence (1 printed each)	1.1 Receive, checks and dockets the required documents	None	5 minutes	Emma R. Raplana Administrative Aide IV OCM- Traffic Operations Section
	1.2 Review of the pictures/ video of the operation	None	10 minutes	Zhyra S. Arevalo Administrative Assistant I OCM- Traffic Operations Section
	1.3 Reviews and approves/ disapproves the contested case	None	10 minutes	Donn Diego D. Narzabal Traffic Operations Officer IV OCM- Traffic Operations Section
2. If approved, proceed to the releasing unit	2.1 Releases confiscated item/impounded motor vehicle	None	5 minutes	Emma R. Raplana Administrative Aide IV OCM- Traffic Operations Section
3. If disapproved, proceed to the cashier at City Treasurer’s Office for the payment of fines, bring the white copy of the TCT	3.1 Receive payment and issue Official Receipt (OR)	Refer to the TCT for the fines and penalty	10 minutes	Cashier City Treasurer’s Office
4. Proceed to the Traffic Operations Office and present the white copy of the TCT and Official Receipt (OR) to claim confiscated item/s	4.1 Release confiscated item/s	None	10 minutes	Emma R. Raplana Administrative Aide IV OCM- Traffic Operations Section
	TOTAL:	If Approved Contest None	40 minutes
	TOTAL:	If Disapproved Contest Refer to the TCT for the fines and penalty	45 minutes
		END OF TRANSACTIONS