CITIZEN’S CHARTER

RELEASING OF IMPOUNDED STRAY DOGS AND CATS FROM THE ANIMAL IMPOUNDING CENTER

ABOUT THE SERVICE:

Any person with a pet recently impounded by the Animal Control Unit of the City Veterinary Office.


OFFICE DIVISION:

Office of the City Veterinarian

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

General public with healthy pet dog and cat


CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Previous vaccination and registration certificate (for pet previously vaccinated against rabies) (1-Original)

Office of the City Veterinarian

Proof of ownership of impounded animal (1-Original)

Client

Pet leash or cage

Client

 

CLIENT STEPS:

CLIENT STEPS DEPARTMENT ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Refer to the current master list of impounded animals
posted at the bulletin board of the Veterinary Office to
verify that the missing pet is at the Animal Impounding Center. Once verified, present the pet registration
certificate or proof of ownership of the pet. Must bring leash or cage.
1.1. If the Animal Control Officer confirms the description of a pet as one of the recently impounded, a Redemption of Impounded Animal form shall be prepared in duplicate.

None 

10 minutes

Jared A. Agudilla
Jhomar R. Alvarez
Darwin E. Cortez
Noel J. Leoparte
Fredi C. Obra
Jhan Marck R.
Pagdunsolan
Larry Z. Peñaflorida
Animal Keeper-I

CVO

2. The owner of the impounded pet shall affix his/her signature in the form. 2.1. The City Veterinarian shall affix his signature in the
form. A copy shall be issued to the owner and another shall be kept as office file.
None 1 minute  Isagani C. Requizo, DVM
City Veterinarian

CVO

3. Payment of impounding fee.

3.1.Collection of animal impounding fee and pet registration fee (if applicable) and issuance of official receipt.

P 500.00 Penalty fee for violation of Rabies Ordinance, impounded pet registered and vaccinated with anti-rabies
P1,000.00 Penalty fee for violation of Rabies Ordinance, impounded pet unregistered and not vaccinated with anti-rabies
P 50.00 Vaccination and registration fee (for nonvaccinated pet against rabies or if the antirabies annual booster shot is not updated)

1 minute 

Christoffer Q. Capil
Admin. Asst.-II

CVO

4. Proceed to the Animal Impounding Center. Present the
Redemption Form and official receipt, and prepare a pet
leash or cage.
5. Verify the documents presented by the client. If found in order, release the pet. None  3 minutes Jared A. Agudilla
Jhomar R. Alvarez
Darwin E. Cortez
Noel J. Leoparte
Fredi C. Obra
Jhan Marck R.
Pagdunsolan
Larry Z. Peñaflorida
Animal Keeper-I

CVO

4. Bring released pets to the Animal Health Center for anti-rabies vaccination (if applicable).

4.1. Vaccination of pets.


4.2. Post vaccination instructions

None 3 minutes Jared A. Agudilla
Jhomar R. Alvarez
Darwin E. Cortez
Noel J. Leoparte
Fredi C. Obra
Jhan Marck R.
Pagdunsolan
Larry Z. Peñaflorida
Animal Keeper-I

CVO
 

TOTAL

P 500.00 Penalty fee for violation of Rabies Ordinance, impounded pet registered and vaccinated with anti-rabies
P1,000.00 Penalty fee for violation of Rabies Ordinance, impounded pet unregistered and not vaccinated with anti-rabies
P 50.00 Vaccination and registration fee (for nonvaccinated pet against rabies or if the antirabies annual booster shot is not updated)

18 minutes

 
 

 

END OF TRANSACTION

 

 

 

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