CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

WALK-IN CONSULTATION AND TREATMENT OF VETERINARY MEDICAL CASES AT THE ANIMAL HEALTH CENTER

ABOUT THE SERVICE:

The service offered is for any person with healthy, sick or injured pet or livestock animals.

OFFICE DIVISION:

Office of the City Veterinarian

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

General public with healthy, sick or injured pet or livestock animals

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Pet registration certificate (1-Original)	Office of the City Veterinarian

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Bring animal to the Animal Health Center.	1.1. Admission of client and animal patient. - verification of pet registration - interview clients for reason/s for animal consultation, take the medical history of the patient and record data on the record book. 1.2. Physical examination of patients. -vital signs of the animal’s pulse, temperature and respiration; ocular examination, percussion and palpation 1.3. Administration of veterinary drugs (if available at the Animal Health Center)	None	15 minutes	Isagani C. Requizo, DVM City Veterinarian CVO Maira Suhmithrah Z. Valbuena Livestock Inspector-II CVO Jared A. Agudilla Jhomar R. Alvarez Darwin E. Cortez Noel J. Leoparte Fredi C. Obra Jhan Marck R. Pagdunsolan Larry Z. Peñaflorida Animal Keeper-I CVO
2. Purchase the prescribed drugs at the nearest veterinary supplies store or drugstore	2.1. Issue drug prescription (if the veterinary drug is not available at the Animal Health Center) 2.2. Administration of veterinary medicine 2.3. Post treatment instructions	None	10 minutes	Isagani C. Requizo, DVM City Veterinarian CVO Maira Suhmithrah Z. Valbuena Livestock Inspector-II CVO
	TOTAL	NONE	25 Minutes
		END OF TRANSACTION