CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

REQUEST FOR DOCUMENT POSTING THAT REQUIRES PUBLIC DISCLOSURE

ABOUT THE SERVICE:

Assistance provided to clients who wish to post documents that require public disclosure.

OFFICE DIVISION:

Office of the Secretary to the Sangguniang Panlungsod

TYPE OF TRANSACTION:

G2B - Government to Business, G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. One (1) originally signed Request Letter by the applicant/ client	1. Applicant/Client supplied
2. Five (5) copies of Document(s) to Post	2. Applicant/Client supplied

CLIENT STEPS:

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client approaches staff on duty, registers and signs in the public assistance logbook indicating purpose of visit	1.1 Assist client concern	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office
2. Client provides details of request to post document/s	2.1 Staff records details	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office
3. Client awaits approval to post the document/s	3.1 Review and approval	None	2 minutes	Arlene A. Tabelon Sanggunian Secretary Secretary Office
4. Client hands out document/s to post	4.1 Staff schedules the posting activity	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office
5. Client fills in required fields of Customer Service Feedback Form	5.1 Staff stamps date and time and signs returned Customer Service Feedback Form, put the Form in the Feedback Dropbox	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office
	TOTAL	None	10 minutes
		END OF TRANSACTION