CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

REQUEST OF CERTIFICATE OF EMPLOYMENT, SERVICE RECORD, LEAVE BALANCE AND OTHER CERTIFICATION

ABOUT THE SERVICE:

Certifications are the common documents being requested by LGU Officials and Employees. The documents are usually attached in claims for GSIS and PAG-IBIG. It is also a requirement in Loan application.

OFFICE DIVISION:

Human Resource Management Office

TYPE OF TRANSACTION:

G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

-Government Employee - LGU Officials - Job Order Wage Earners - Contract of Service Employee

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Freedom of Information (FOI) form (1 original copy)	Human Resource Management Office

CLIENT STEPS:

CLIENT STEP	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill out and submit Freedom of Information (FOI) form for the request of Service Record and/or Certificate of Employment.	1.1 HRMO Staff-System Administrator of PMIS will receive the Freedom of Information form	None	3 minutes	Aira R. Tabernilla Administrative Assistant II Human Resource Management Office Laarnie S. Palambiano Administrative Officer IV Human Resource Management Office
	1.2 Retrieve from computer database employee's data	None	6 minutes	Aira R. Tabernilla Administrative Assistant II Human Resource Management Office Laarnie S. Palambiano Administrative Officer IV Human Resource Management Office
	1.3 Prepare and Print Service Record/ Certificate of Employment/Leave Balance and Other Certifications	None	6 minutes	Aira R. Tabernilla Administrative Assistant II Human Resource Management Office Laarnie S. Palambiano Administrative Officer IV Human Resource Management Office
	1.4 Head of HRMO will review and sign the service record/certificate of employment/ certification of leave balance and other certification	None	10 minutes	Mary Jane Z. Calupig Human Resource Management Officer Human Resource Management Office
	1.5 Release Service Record and/or Certificate of Employment/Leave Balance and other certification to the requestee	None	5 minutes	Aira R. Tabernilla Administrative Assistant II Human Resource Management Office Laarnie S. Palambiano Administrative Officer IV Human Resource Management Office
	TOTAL:	None	28 minutes
		END OF TRANSACTION