CITIZEN’S CHARTER
This is your guide to availing of services of the city government of Tayabas.
PUBLIC ASSISTANCE AND COMPLAINTS DESK (PACD)
ABOUT THE SERVICE:
Public Assistance and Complaints Desk is a service provided by the City Information and Community Relations Office, it serves as a point of contact for individuals who have questions or concerns regarding services provided by the organization or issues related to its operations. The Public Assistance Complaints Desk is responsible for receiving, documenting, and addressing inquiries and complaints in a timely and efficient manner.
OFFICE DIVISION:
City Information and Communication Relations Office
TYPE OF TRANSACTION:
G2G - Government to Government
Classification:
Simple
WHO MAY AVAIL:
Government Employee and Officials
CHECKLIST OF REQUIREMENTS:
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Not Applicable | Not Applicable |
CLIENT STEPS:
| CLIENT STEPS | DEPARTMENT ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Talk to the Public Assistance and Complaints Desk (PACD) Officer of the Day for simple verbal queries or request for assistance; or Accomplish and submit Customer Service Feedback Form to Public Assistance and Complaints Desk (PACD) Officer of the Day. |
1.1 Provide reply to simple queries.
1.2 For complex queries or concerns, request the client to provide the details which will be reduced in writing through the CSF form No.2 and advise him/her the matter will be referred to the City Information and Community Relations Officer for action or endorsement to appropriate office. |
None | 5 minutes |
Wilfredo S. Tomines or Arlene C. Napao |
| TOTAL: | None | 5 minutes | ||
| END OF TRANSACTION |