CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

REQUEST FOR CERTIFICATE OF APPEARANCE

ABOUT THE SERVICE:

Issue certificate of appearance to requesting individual(s).

OFFICE DIVISION:

Office of the Secretary to the Sangguniang Panlungsod

TYPE OF TRANSACTION:

G2C - Government to Customer, G2B - Government to Business, G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. One (1) originally signed Request Letter by the applicant/ client

2. Attendance sheet, as needed

1. Applicant/Client supplied

2. Sanggunian Office, Administrative Officer desk

CLIENT STEPS:

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client approaches staff on duty, registers and signs in the public assistance logbook indicating purpose of approach	1.1 Assist client concern	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office
2. Client hands out request letter for appearance certificate	2.1 Staff validates the request 2.2 Staff informs Head of Office on the request 2.3 Head of Office prepares, signs and certifies the appearance certificate	None	7 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Arlene A. Tabelon Sanggunian Secretary Secretary Office
3. Client receives appearance certificate	3.1 Staff keeps 1 copy of certification for filing	None	1 minute	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office
4. Client fills in required fields of Customer Service Feedback Form	4.1 Staff stamps date and time and signs returned Customer Service Feedback Form, put the Form in the Feedback Dropbox	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office
	TOTAL	None	12 minutes
		END OF TRANSACTION