CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

REQUEST FOR LEGISLATIVE MEASURE(S)

ABOUT THE SERVICE:

Issue requested copy of enacted/adopted/passed Ordinances and Resolutions by the City Council.

OFFICE DIVISION:

Office of the Secretary to the Sangguniang Panlungsod

TYPE OF TRANSACTION:

G2C - Government to Customer, G2B - Government to Business, G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. One (1) originally signed Request Letter by the applicant/client	1. Applicant/Client supplied
2. One (1) Official Receipt of payment made	2. City Treasurer’s Office – Window 5/6

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client approaches staff on duty, registers and signs in the public assistance logbook indicating purpose of visit	1.1 Assist client concern	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
2. Client provides details of request	2.1 Provide technical/ administrative service	None	3 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
3. Secure Order of Payment based on the assessed number of document pages as sought by the Client	3.1 Issue Order of Payment for the requested document/s 3.2 Start processing of request	None	8 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
4. Pay required fees at Window 5 or 6 of the Treasurer’s Office showing the Order of Payment. Client to make sure that an Official Receipt was issued upon payment.	4.1 Accept payment based on Order of Payment 4.2 Issue the Official Receipt	Secretary’ fee – Php 10.00/page fee for private entities	5 minutes	Revenue Collection Clerk Treasurer’s Office
5. Return to Secretary Office for processing and release of requested document/s	5.1 Check the Official Receipt 5.2 Stamps date, time and OR number in every page of the document 5.3 Head of Office sign and certify the document/s 5.4 Issue the requested document/s	None	8 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office Arlene A. Tabelon Sanggunian Secretary Secretary Office
6. Client signs outgoing logbook	6.1 Issue transmittal letter signed by the Head of Office 6.2 Staff signs “Release by” column of the logbook	None	1 minute	Arlene A. Tabelon Sanggunian Secretary Secretary Office Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
7. Client fills in required fields of Customer Service Feedback Form	7.1 Staff stamps date and time and signs returned Customer Service Feedback Form, put the Form in the Feedback Dropbox	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
	TOTAL	Php 10.00/page	28 minutes
		END OF TRANSACTION