CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

REQUEST FOR EMERGENCY ASSISTANCE, MEDICAL ASSISTANCE, MEDICAL TRANSPORT

ABOUT THE SERVICE:

This process provides immediate access to emergency services within the City of Tayabas. The Operations and Warning Section ensures a rapid and coordinated response to emergency situations such as medical emergencies, accidents, and incidents requiring transport to healthcare facilities. Callers are required to provide essential details, including their name (for identification and follow-up purposes), the exact location of the incident (specific address or identifiable landmark), and detailed information about the situation. This includes the type of emergency, the number of individuals involved, and any critical details like injuries or vehicle descriptions in case of traffic-related incidents. The process is designed to prioritize the safety and well-being of those involved, ensuring timely intervention and transportation to appropriate facilities when needed.

OFFICE DIVISION:

Disaster Risk Reduction and Management Office

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST REQUIREMENTS	WHERE TO SECURE
1. The callers will provide his/her name 2. The caller will provide the location of the incident. 3. The caller will provide the details of the incident and vehicles involved	Operations and Warning Section

CLIENT STEPS:

CLIENTS STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Call the Emergency Hotline and provide basic information: name, location of the incident, and details.	1.1 Accept the phone call and record initial details of the incident.	None	3 Minutes	Jaycee A. Buncayo Nurse I/Operations Section Chief DRRMO or June A. Dionisio Nurse I DRRMO or Donato E. Abrigo Nurse I DRRMO or Dwight G. Reyes Nursing Attendant II DRRMO or Michael Angelo G. Quesea Nursing Attendant II DRRMO or Jessy James R. Valderamos/ Darwin P. Parago/ Adrian A. Mayor/ Gelvie Glenn P. Villacorta Driver I DRRMO
2. Provide full information about the incident, including updates as necessary.	2.1 Dispatch the appropriate responding personnel and units based on the information provided.	None	15 Minutes	Jaycee A. Buncayo Nurse I/Operations Section Chief DRRMO or June A. Dionisio Nurse I DRRMO or Dwight G. Reyes Nursing Attendant II DRRMO or Jessy James R. Valderamos/ Darwin P. Parago/ Adrian A. Mayor/ Gelvie Glenn P. Villacorta Driver I DRRMO
	TOTAL	None	18 minutes
		END OF TRANSACTION