CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

REVIEW OF REQUIRED DOCUMENTS FOR FINANCIAL ASSISTANCE (AICS) CLAIM

ABOUT THE SERVICE:

To ensure the correctness and accuracy of financial assistance claims, such as medical, burial, milk, diaper and therapy, pre-audit is undertaken by the City Accountant to determine that all necessary supporting documents for claims are completed.

OFFICE DIVISION:

Office of the City Accountant

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

Poor Citizen of Tayabas or Individual in Crisis Situation residing at least 6 months and legitimate voter

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Case Study (1 original)	City Social Welfare and Development Office
2. Request Letter (1 original)	Requesting Client
3. Certificate of Indigency/In Crisis (1 original)	Barangay Certification
4. Medical Certificate/Abstract (for Medical) or Death Certificate (for Burial) (1 photocopy)	Client’s Doctor (for Medical) / CCRO (for Burial)
5. Funeral Balance (if any) (for Burial only) (1 photocopy)	Funeral Service
6. Bill/Receipts (1 photocopy)	Client
7. COMELEC Verification/ID (1 original)	COMELEC Office
8. Cedula (1 photocopy)	City Treasurer’s Office/Brgy. Treasurer
9. Valid ID (1 photocopy)	Client
10. Birth Certificate/Marriage Certificate (as needed) (1 photocopy)	Client

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit all documentary requirements for review	1.1 Evaluate and review as to completeness of supporting documents	None	5 minutes	Aisa D. Baracael Genoveva V. Macalipay Admin. Aide IV City Accounting Office Alicia S. Adan Admin. Aide VI City Accounting Office
	1.2 Final review and sign the verified documents checklist.	None	2 minutes	Laarni Ellaine P. Uy Acting City Accountant City Accounting Office
2. Proceed to the City Treasurer’s Office for Cash Claim	2.1 Issue the reviewed document	None	2 minutes	Aisa D. Baracael Genoveva V. Macalipay Admin. Aide IV City Accounting Office Alicia S. Adan Admin. Aide VI City Accounting Office
	TOTAL:	None	9 minutes
		END OF TRANSACTION