CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

PROCESSING OF INCOMING CORRESPONDENCE COVERING VARIOUS REQUESTS, COMPLAINTS AND PROPOSALS

ABOUT THE SERVICE:

Delivery of various administrative and social services of the City Government of Tayabas. Specifically, the documents and checks on behalf of the City Government of Tayabas in its day-to-day operations, subject to limitations as provided for by the Local Government Code of 1991 and are enumerated in Section 1 of Executive Order No. 86 series of 2024

OFFICE DIVISION:

Office of the City Administrator

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

ALL

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENT	WHERE TO SECURE
Request Letter; Applications for Leave of Absence or Travel Order except for Elected Official and other incoming correspondence (1 Original Copy)	Administrative Section

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the Office of the City Administrator	1.1 Receives the client at the office	None	1 minute	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
2. Submit document/s (Request Letter; Applications for Leave of Absence or Travel Order except for Elected Official and other incoming correspondence)	2.1 Receives and Records submitted document or communication	None	3 minutes	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
	2.2 Reviews and approves the document and gives recommendations for proper action.	None	1 day	City Administrator Office of the City Administrator
	2.3 Releases/ Endorses signed documents to the concerned department office/ agencies/ personnel for appropriate action.	None	5 minutes	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
3. Follow-up	3.1 Informs the requesting party the status of the document	None	1 minute	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
	TOTAL:	NONE	1 DAY & 10 MINUTES
		END OF TRANSACTION