CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

PROCESSING OF INCOMING CORRESPONDENCE COVERING VARIOUS REQUESTS, COMPLAINTS AND PROPOSALS

ABOUT THE SERVICE:

Delivery of various administrative and social services of the City Government of Tayabas. Specifically, the documents and checks on behalf of the City Government of Tayabas in its day-to-day operations, subject to limitations as provided for by the Local Government Code of 1991 and are enumerated in Section 1 of Executive Order No. 86 series of 2024

OFFICE DIVISION:

Office of the City Administrator

TYPE OF TRANSACTION:

G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

ALL

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request Letter; (1 Original Copy)	Administrative Section

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PROCESSING TIME
1. Proceed to the Office of the City Administrator	1.1 Receives the client at the office	None	1 minute	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
2. Submit document/s (Request Letter; Applications for Leave of Absence or Travel Order except for Elected Official and other incoming correspondence)	2.1 Receives and Records submitted document or communication 2.2 Reviews and approves the document and gives recommendations for proper action. 2.3 Releases/ Endorses signed document to the concerned department office/ agencies/ personnel for appropriate action.	None	3 minutes 1 day 5 minutes	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator City Administrator Office of the City Administrator CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
3. Follow-up	3.1 Informs the requesting party the status of the document.	None	1 minute	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
	TOTAL:	NONE	1 day & 10 minutes
		END OF TRANSACTION