CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

DISPERSAL OF TILAPIA FINGERLINGS

ABOUT THE SERVICE:

Farmers who want to raise Tilapia as one of their sources of extra income and to utilize their land.

OFFICE DIVISION:

Office of the City Agriculturist

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

Farmers with fish pond.

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request letter received by the Office of the City Mayor. (2 original copy)	Personal
RSBSA registered.	Office of the City Agriculturist

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Go to the Office of the City Agriculturist and fill-out public assistance then forward the request letter to the front desk together with the supporting documents	1.1 Assist the client's request letter (if any). 1.2 Find out what is needed.	None	2 minutes	Rosela G. Daluraya Administrative Officer I Agriculture’s Office Ma. Cecilia C. Flores Administrative Assistant II Agriculture’s Office Roilene Jane L. Saavedra Administrative Assistant I Agriculture’s Office Christine Rose T. Nagar Administrative Aide III Agriculture’s Office
2. Register to the Registry System for Basic Sectors in Agriculture (RSBSA) (if not yet registered), if otherwise, proceed to the next step.	2.1 Assist in the registration of the client to RSBSA (if the client is not yet registered, if otherwise, proceed to the next step.	None	15 minutes	Rosela G. Daluraya Administrative Officer I Agriculture’s Office Christine Rose T. Naga Administrative Aide III Agriculture’s Office Herminia V. Ladines Leovina C. Flores Agriculturist II Agriculture’s Office Realyn C. Agudilla Agriculturist I Agriculture’s Office Gian Mae D. Nanea Abner A. Zubieta Evangeline R. Daluraya Andrea Monique P. Villa Veronica L. Reyes Agricultural Technologist Agriculture’s Office Fritz Robenick B. Tabernilla Engineer IV Agriculture’s Office
3.Get a schedule for the site inspection.	3.1 Ocular inspection will be scheduled with the assigned Agricultural Extension Worker (AEW). 3.2 After the ocular inspection they will inform immediately about the schedule date of tilapia fingerlings distribution/ delivery	None	1 day (depends on the availability of the AEW)	Leovina C. Flores Agriculturist II Agriculture’s Office
4.Get a schedule for the tilapia dispersal.	4.1 After a positive ocular inspection, the office will inform the farmer when will be the next tilapia dispersal schedule	None	1 day (depends on the schedule of Tilapia dispersal)	Leovina C. Flores Agriculturist II Agriculture’s Office
5. Receive the tilapia fingerlings.	5.1 Dispersal of tilapia fingerlings.	None	30 minutes	Leovina C. Flores Agriculturist II Agriculture’s Office
	TOTAL	None	2 days and 32 minutes
		END OF TRANSACTION