CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

DISTRIBUTION OF RICE SEEDS

ABOUT THE SERVICE:

Qualified rice farmers who are members of the farmers’ association in their barangay and planting/ growing rice.

OFFICE DIVISION:

Office of the City Agriculturist

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

Must be a rice farmer and member of the farmers’ association in their respective barangay.

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENT	WHERE TO SECURE
Request letter received by the Office of the City Mayor. (2 original copy	Personal
RSBSA registered	Office of the City Agriculturist

CLIENT STEPS:

CLIENT STEPS	DEPARTMENT ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Go to the Office and fill-out public assistance then forward the request letter or query to the front desk (if any).	1.1 Assist the clients request letter (if any) 1.2 Find out what is needed.	None	2 minutes	Rosela G. Daluraya Administrative Officer I Agriculture’s Office Ma. Cecilia C. Flores Administrative Assistant II Agriculture’s Office Roilene Jane L. Saavedra Administrative Assistant I Agriculture’s Office Christine Rose T. Nagar Administrative Aide III Agriculture’s Office
2. Register to the Registry System for Basic Sectors in Agriculture (RSBSA) (if not yet registered), if otherwise, proceed to the next step.	2.1 Assist in the registration of the client to RSBSA (if the client is not yet registered, if otherwise, 2.2 Proceed to the next step.	None	15 minutes	Rosela G. Daluraya Administrative Officer I Agriculture’s Office Christine Rose T. Naga Administrative Aide III Agriculture’s Office Herminia V. Ladines Leovina C. Flores Agriculturist II Agriculture’s Office Realyn C. Agudilla Agriculturist I Agriculture’s Office Gian Mae D. Nanea Abner A. Zubieta Evangeline R. Daluraya Andrea Monique P. Villa Veronica L. Reyes Agricultural Technologist Agriculture’s Office Fritz Robenick B. Tabernilla Engineer IV Agriculture’s Office
3. Get a recommendation or advise from the technical staff of the Office.	3.1 The AEW will schedule rice seeds distribution based on the schedule of seeds delivery or pick-up.	None	1 day Depends on the recommendation of the PhilRice schedule	Herminia V. Ladines Leovina C. Flores Agriculturist II Agriculture’s Office Gian Mae D. Nanea Abner A. Zubieta Evangeline R. Daluraya Andrea Monique P. Villa Veronica L. Reyes Agricultural Technologist Agriculture’s Office
4. Wait for the confirmation of schedule from the Farmer’s President or from the AEW designated to your area.	4.1 The AEW will contact the farmer for the schedule of rice seeds distribution.	None	1 day Depends on the schedule of the office	Herminia V. Ladines Leovina C. Flores Agriculturist II Agriculture’s Office Gian Mae D. Nanea Abner A. Zubieta Evangeline R. Daluraya Andrea Monique P. Villa Veronica L. Reyes Agricultural Technologist Agriculture’s Office
5. Receive the rice seeds.	5.1 Distribute rice seeds to farmers.	None	1 hour	Herminia V. Ladines Leovina C. Flores Agriculturist II Agriculture’s Office Gian Mae D. Nanea Abner A. Zubieta Evangeline R. Daluraya Andrea Monique P. Villa Agricultural Technologist Agriculture’s Office
	TOTAL	None	2 days, 1 hour and 17 minutes
		END OF TRANSACTION