CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

ASSISTANCE IN INVESTIGATION POLLUTION CASES AND OTHER ENVIRONMENTAL COMPLAINTS

ABOUT THE SERVICE:

This program provides technical and logistical support to the community in identifying, assessing, and resolving pollution cases. Assistance includes data collection and analysis, site inspections, regulatory compliance checks, and coordination with relevant agencies. The program aims to enhance enforcement efforts, ensure accountability, and promote environmental protection through efficient investigation and evidence-based action.

OFFICE DIVISION:

City Environment and Natural Resources Office

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Complaint form (1 original)	City ENRO

CLIENT STEPS:

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the City ENRO or just message on the Facebook page then fill out the complaint form.	1.1 Receive and review all the submitted requirements and proof (if applicable) 1.2 Interview and discussion with the complainant	None None	30 minutes	Roan J. Pabilonia Environmental Management Specialist CENRO Czarina C. Jaballa/ Arnel G. Sambajon Forest Ranger CENRO
2. Wait for the investigation of City ENRO	2.1 The City ENRO personnel will inform the concerned barangay and/or other agencies and departments regarding the reported complaint and schedule of inspection.	None	2 hours	Roan J. Pabilonia Environmental Management Specialist CENRO or Czarina C. Jaballa/ Arnel G. Sambajon Forest Ranger CENRO
	2.2 The City ENRO and Barangay will conduct an investigation. (with other concerned City department or agencies if applicable)	None	1 day	Roan J. Pabilonia Environmental Management Specialist CENRO or Czarina C. Jaballa/ Arnel G. Sambajon Forest Ranger CENRO
	2.3 The City ENRO will provide an investigation report including findings and recommendations.	None	2 days	Roan J. Pabilonia Environmental Management Specialist CENRO or Czarina C. Jaballa/ Arnel G. Sambajon Forest Ranger CENRO
	2.4 The City ENRO will update the complainant on the actions taken, which will then be addressed at the Barangay level, where the relevant issues will be brought up to the appropriate agencies.	None	2 days	Roan J. Pabilonia Environmental Management Specialist CENRO or Czarina C. Jaballa/ Arnel G. Sambajon Forest Ranger CENRO
	TOTAL:	None	5 days, 2 hours & 30 minutes
		END OF TRANSACTION