CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

ATTENDING TO COMPLAINTS RELATED TO VIOLATION OF OTHER ENVIRONMENTAL LAWS

ABOUT THE SERVICE:

This refers to assistance given to any person who has request/concerns seeking redress, relief or public assistance wherein the City ENRO is mandated to intervene within its jurisdiction

OFFICE DIVISION:

City Environment and Natural Resources Office

TYPE OF TRANSACTION:

G2C - Government to Customer, G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Letter of Request/Complaint from informant (1 original)	Requesting Party
2. Personal Identification (if applicable) (1 photocopy)	Requesting party/complainant; Respondent
3. Proof of alleged environmental violations/concerns (if applicable) (1 photocopy)	Requesting Party

CLIENT STEPS:

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to City ENRO file complaint through a letter, email, phone call or just message on Facebook page	1.1 Receive complaint letter, call, messages from complainant	None	10 minutes	Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Jomar L. Padilla Environmental Management Specialist II CENRO Angelica Q. Olar Environmental Management Specialist I CENRO
	1.2 Assess and verify the complaint and endorse to the section concerned for immediate action or plan of action.	None	30 minutes	Melvin C. Rada CGDH1/City ENRO CENRO or Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Jomar L. Padilla Environmental Management Specialist II CENRO Angelica Q. Olar Environmental Management Specialist I CENRO
	1.3 City ENRO coordinates with the complainants, concerned citizens, Barangay concerned. To the DENR and other concerned agencies (if necessary)	None	3 hours	Melvin C. Rada CGDH1/City ENRO CENRO or Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Jomar L. Padilla Environmental Management Specialist II CENRO Angelica Q. Olar Environmental Management Specialist I CENRO
	1.4 Conduct on-site inspection and investigation and environmental law enforcement if necessary. (depending on the kind of environmental violation and location)	None	1 day	Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Rex Lagonero/ Cristian D. Javin/ Kelvin J. Oates/ Jomar L. Padilla/ Jonnabel R. Reyes/ Buenaventura F. Ransuyo Forest Ranger CENRO
	1.5 City ENRO prepare an investigation report and copy furnished concerned parties and other appropriate agencies for other actions.	None	Simple: 2 days Complex: 3 days	Melvin C. Rada CGDH1/City ENRO CENRO or Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Jomar L. Padilla Environmental Management Specialist II CENRO
	TOTAL:	None	Simple: 3 days, 3 hours, 40 minutes Complex: 4 days, 3 hours, 40 minutes
		END OF TRANSACTION