CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

SNAKE AND OTHER WILDLIFE RESCUE

ABOUT THE SERVICE:

This refers to the response provided to reports of snake sightings and other wildlife incidents, involving the rescue, handling, and/or relocation of the animals to ensure public safety and wildlife conservation.

OFFICE DIVISION:

City Environment and Natural Resources Office

TYPE OF TRANSACTION:

G2C - Government to Customer

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Written request or phone call (if applicable) (1 original)	Requesting Party
2. Personal identification of the client	Requesting Party

CLIENT STEPS:

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	ROCESSING TIME	PERSON RESPONSIBLE
1. Report snake and other wildlife encounter through social media or phone call Note: Only snakes/ wildlife found inside the house or within its perimeter will be addressed	1.1 Receive information, complaint or request through letter or phone call 1.2 Assign technical staff for appropriate action Note: The rescue of wildlife relies on the availability of animal handlers 1.3 Go to the location promptly to perform a rescue or retrieval operation.	None None None	5 minutes 10 minutes 1 day	Daryl S. Pabularcon Senior Environmental Management Specialist CENRO Melvin C. Rada CGDH1/City ENRO CENRO Animal Handlers
2. Go to the City Veterinary Office	2.1 Health examination of the rescued wildlife	None	4 hours	City Veterinary’s Attending Doctor
3. None	3.1 Turnover the Wildlife to the CENRO-DENR Prepare and submit turn-over report of the rescue/retrieval operation	None None	1 hour 1 day	Animal Handlers Responders/ Animal Handlers
	TOTAL:	None	2 days, 5 hours, 15 minutes
		END OF TRANSACTION