CITIZEN’S CHARTER
This is your guide to availing of services of the city government of Tayabas.
SPECIAL GARBAGE COLLECTION (RESIDENTS OF TAYABAS OR COMMERCIAL ESTABLISHMENT OPERATING IN TAYABAS)
ABOUT THE SERVICE:
Provision of garbage collection service on special schedule or group (Not Within Regular Schedule or Route)
OFFICE DIVISION:
City Environment and Natural Resources Office
TYPE OF TRANSACTION:
G2C - Government to Customer
Classification:
Simple
WHO MAY AVAIL:
Residents of Tayabas or Commercial Establishment Operating in Tayabas
CHECKLIST OF REQUIREMENTS:
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| N/A | N/A |
CLIENT STEPS:
| CLIENT STEPS | DEPARTMENT ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Proceed to the City ENRO-Ecological Solid Waste Management Unit to inquire about Special Collection of Garbage. | 1.1 Discusses the procedure in availing the service including fees and charges. |
P400.00 per truckload of garbage collected |
30 minutes
|
City ENRO - ESWMU Personnel |
| 1.2 Approval of special collection depends on the situation of the sanitary landfill. If the sanitary landfill is filled to its capacity, then the request is disapproved, thus, procedure ends here. |
None | 10 minutes | Jerdylene C. Tabi Supervising Environmental Management Specialist CENRO |
|
| 2. Provide the necessary information then fill out a request form for a special collection. | 2.1 If a request is approved, LGU Employee conducts profiling of the client and draws the sketch of the location of garbage to be collected. | None | 10 minutes | City ENRO - ESWMU Personnel |
| 2.2 Conducts inspection/assessment, determines the volume of garbage then issues to the client payment slip for special collection which indicate the amount of fees to be paid at the Treasurer's Office. |
None | 1 day | Environmental Enforcer(s) CENRO |
|
| 3. Pays the corresponding fees at the Treasurer's Office | 3.1 Receives the payment then issues an official receipt. | None | 10 minutes | CTO Revenue Collection Officer |
| 4. Provide City ENRO-ESWMU with photocopy of Official Receipt | 4.1 Receives a copy of Official Receipt then advises the client to wait for the ESWMU garbage collection team in the area who will proceed immediately when available. | None | 5 minutes | City ENRO - ESWMU Personnel |
| TOTAL: | P400.00 per truckload | 1 day, 1 hour, 5 minutes | ||
| END OF TRANSACTION |