CITIZEN’S CHARTER

This is your guide to availing of services of the city government of Tayabas.

ASSISTANCE IN ACQUIRING PERMIT TO VISIT MT. BANAHAW DE TAYABAS

ABOUT THE SERVICE:

This refers to the assistance provided to individuals or groups who submit a request for a permit from the Department of Environment and Natural Resources (DENR) to enter Mt. Banahaw de Tayabas for purposes such as visitation, tree planting activities, research studies, and other related undertakings.

OFFICE DIVISION:

City Environment and Natural Resources Office

TYPE OF TRANSACTION:

G2C - Government to Customer, G2G - Government to Government

Classification:

Simple

WHO MAY AVAIL:

All

CHECKLIST OF REQUIREMENTS:

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Letter of Request (1 original)	Requesting Party
2. Personal Information of the visitors	Requesting Party
3. PASU Permit (1 photocopy)	CENRO-DENR
4. Entrance fee ticket (1 photocopy	CENRO-DENR

CLIENT STEPS:

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit letter of request to the City ENRO including personal information of visitors Note: The request should be made at least 1 week before the target date	1.1 Receive the letter and forward it to the DENR-PAMB Office 1.2 Wait for the approval of the request 1.3 Inform the applicant if the application is approved If approved, prepare order of payment	None None	10 Minutes 10 minutes	Daryl S. Pabularcon Senior Environmental Management Specialist, CENRO
2. Pay Environmental Fee (if not Tayabasin)	2.1 Accept payment and issue Official Receipt (OR)	200.00/head	10 minutes	City Treasurer’s Personnel
3. Provide original copy of Official Receipt from the Treasurer’s Office to the City ENRO	3.1 Receive copy of OR. Photocopy OR and DENR-PAMB permit and record ticket control number	50.00/head	5 minutes	Daryl S. Pabularcon Senior Environmental Management Specialist, CENRO
4. Receive Visitor’s/ PAMB Permit and tickets and Official Receipt	4.1 Give the original copy of the Visitor’s/ PAMB Permit, official receipt and tickets. 4.2 Provide orientation and give the contact person of the barangay and guides for their coordination, protocols and other fees.	None None	5 minutes 10 minutes	Daryl S. Pabularcon Senior Environmental Management Specialist, CENRO Melvin C. Rada CGDH1/City ENRO CENRO Daryl S. Pabularcon Senior Environmental Management Specialist, CENRO
	TOTAL:	200.00/head 50.00/head	50 minutes
		END OF TRANSACTION