Privacy Policy
LGU WEBSITE
Effective Date: September 11, 2023
Introduction
Welcome to the official website of the Local Government Unit (LGU) of the City of Tayabas. Protecting your privacy and securing your personal information is a top priority for us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website.
1. Information We Collect
a. Personal Information: We may collect personal information that you voluntarily provide to us when you interact with our website. This may include but is not limited to your name, email address, phone number, and other contact details.
b. Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, the pages you visit, and other technical data automatically collected by our web servers or third-party analytics tools.
2. How We Use Your Information
a. Personal Information: We use your personal information for the following purposes:
- To respond to your inquiries, requests, or feedback.
- To send you updates, and/or notifications if you have subscribed to our services.
- To process and manage any transactions or services requested by you.
- To comply with legal and regulatory requirements.
b. Non-Personal Information: We use non-personal information for statistical and analytical purposes to improve our website’s content, functionality, and user experience.
3. Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the Internet is entirely secure, and we cannot guarantee the absolute security of your information.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with authorized personnel within the LGU and with trusted third-party service providers who assist us in operating our website and providing services to you. We ensure that any third parties with access to your information are bound by strict confidentiality and data protection obligations.
5. Your Privacy Choices
a. Access and Correction: You have the right to access, correct, or update your personal information. You may contact us to request access to your information or to make changes.
b. Opt-Out: You may opt out of receiving promotional emails or newsletters by following the unsubscribe instructions provided in such communications.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We encourage you to review this Privacy Policy periodically for any updates.
7. Contact Us
If you have questions or concerns about our Privacy Policy or the way your personal information is handled, please contact us.
8. Consent
By using our website, you consent to the terms of this Privacy Policy.
TAYABAZEN MOBILE APP
Updated: March 12, 2026
1. Introduction
The City Government of Tayabas, through the Office of the City Mayor – ICT Section, is committed to protecting the privacy and personal information of users of the Tayabazen Digital Platform, including the Tayabazen Mobile Application, official website, and related digital services.
This Privacy Policy explains how personal information is collected, used, stored, and protected when individuals access or use the Tayabazen Digital Platform.
By using the Tayabazen Mobile App or accessing related services, users acknowledge and agree to the practices described in this Privacy Policy.
2. About the Tayabazen Digital Platform
The Tayabazen Digital Platform is the official digital ecosystem of the City Government of Tayabas designed to provide residents, businesses, and visitors with convenient access to government information, programs, and digital services.
Services available through the platform may include:
- Citizen registration and digital identification
- Access to local government services and applications
- Submission of permits, requests, or documents
- Access to announcements and public information
- Notifications regarding city programs and advisories
3. Information We Collect
To provide digital government services effectively, the Tayabazen Digital Platform may collect the following information.
Personal Information
Personal information may include:
- Full name
- Residential address
- Email address
- Contact number
- Date of birth
- Tayabazen Citizen Number (TCN)
- Other information required for specific government services
Account Information
When users register for an account, the system may collect:
- Username and password
- Account identification number
- Login activity information
Device and Technical Information
Certain technical information may automatically be collected, including:
- Device type and model
- Operating system version
- IP address
- Application version
- System logs and crash diagnostics
Optional Information
Depending on the service requested, users may voluntarily submit additional information such as:
- Uploaded documents
- Business information for permit applications
- Location information when required for service functionality
4. How We Use Your Information
Information collected through the Tayabazen Digital Platform is used solely for legitimate government purposes, including:
- Providing digital services of the City Government of Tayabas
- Processing applications, permits, and service requests
- Verifying user identity and managing accounts
- Communicating official announcements and notifications
- Improving system performance and user experience
- Ensuring system security and preventing fraudulent activities
5. Sharing of Information
The City Government of Tayabas does not sell personal information to third parties.
Information may only be shared with:
- Authorized offices within the City Government of Tayabas
- National government agencies when required by law
- Authorized service providers supporting the Tayabazen Digital Platform
- Law enforcement authorities when required by applicable laws
All data sharing shall comply with applicable government regulations and data protection policies.
6. Data Security
The City Government of Tayabas implements appropriate technical and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Secure authentication systems
- Encryption of transmitted data (HTTPS)
- Access control for authorized personnel
- System monitoring and security auditing
While reasonable safeguards are implemented, no electronic system can guarantee absolute security.
7. Data Retention
Personal information collected through the Tayabazen Digital Platform will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and government records management regulations.
When information is no longer necessary, it will be securely deleted, anonymized, or archived.
8. User Rights
Users of the Tayabazen Digital Platform have the right to:
- Access their personal information
- Request correction of inaccurate or outdated information
- Request deletion of their account and associated personal data
- Withdraw consent for certain data processing activities where applicable
Requests may be submitted through the contact information provided in this policy.
9. Account Deletion
Users of the Tayabazen Digital Platform may request deletion of their Tayabazen account and associated personal data at any time.
How to Request Account Deletion
Users may submit a deletion request through the following methods:
- Through the Tayabazen platform or official website; or
- By sending an email request to the ICT Section.
Email Address:
ict@tayabas.gov.ph
Subject Line:
Tayabazen Account Deletion Request
The request should include:
- Full Name
- Registered Email Address
- Tayabazen Citizen Number (if available)
Processing of Deletion Requests
Upon verification of the request, the City Government of Tayabas will:
- Deactivate the Tayabazen account
- Remove or anonymize personal information associated with the account
- Disable access to Tayabazen digital services
Requests are typically processed within ten (10) working days.
Data That May Be Retained
Certain information may be retained when necessary for:
- Compliance with government record-keeping requirements
- Legal obligations
- Security and fraud prevention
- Completed government transactions
Any retained information will be securely stored and used only for lawful purposes.
10. Children’s Privacy
The Tayabazen Digital Platform is intended for general public use. Personal information from minors may only be collected when necessary for government services and may require parental or guardian consent in accordance with applicable laws.
11. Third-Party Services
The Tayabazen Digital Platform may integrate with external platforms or services operated by government agencies or authorized service providers. These services may have their own privacy policies.
The City Government of Tayabas is not responsible for the privacy practices of third-party platforms.
12. Compliance with Data Privacy Laws
The City Government of Tayabas adheres to applicable data protection regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
Personal information collected through the Tayabazen Digital Platform shall be processed only for legitimate government purposes and in accordance with applicable data protection laws and government policies.
13. Changes to this Privacy Policy
The City Government of Tayabas may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or improvements to the Tayabazen Digital Platform.
Users are encouraged to periodically review this page for updates.
14. Contact Information
For questions, requests, or concerns regarding privacy and personal data protection, users may contact:
Office of the City Mayor – ICT Section
City Government of Tayabas
New City Hall, Brgy. Baguio
Tayabas City, Quezon, Philippines
Email: ict@tayabas.gov.ph
