Civil Society Organization (CSO) Reception Desk

FRONTLINE SERVICE: Civil Society Organization (CSO) Reception Desk

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday, 8:00 AM to 5:00 PM (No Noon Break)

WHO MAY AVAIL OF THE SERVICE: Civil Society Organizations, People’s Organization, NGOs

DOCUMENTS NEEDED:
    a) For CSO Accreditation
           ➤ Duly accomplished Application Form for Accreditation;
           ➤ Board Resolution;
           ➤ Certificate of Registration issued by Registering Government Agency;
           ➤ List of Current Officers and Members;
           ➤ Original Sworn Statement stating that the organization is an independent, non-partisan organization and that our organization will retain its autonomy while pursuing the advancement of the peoples’ interest through its membership in a local special body, after satisfying all the requirements and set criteria, as stated in DILG Memorandum Circular, and after securing a Certificate of Accreditation from the Sangguniang Panlungsod;
           ➤ CY Annual Accomplishment Report;
           ➤ CY Financial Statement;
           ➤ Profile indicating the purposes and objectives of our organization;
           ➤ Copy of the Minutes of the CY Meeting of the organization;
           ➤ Photocopy of profiles of at least three (3) individuals in the organization that will verify their involvement in the health or education sector; and
           ➤ Certification from Tayabas PNP that the group is not involved in any subversive activities.

    b) For other CSO-related concerns and inquiries
           ➤ None (depending on the nature of transaction)

PROCESSING TIME: 20minutes

FEES: Free

HOW TO AVAIL OF THE SERVICE:

STEP	PROCEDURES	ACTION OFFICER	PERSON IN CHARGE	DURATION OF ACTIVITY	FORM
1	Proceed to CSO Reception Desk to begin transaction with the CSO Desk Officer. Submit all Accreditation supporting documents.	CSO Desk Officer will conduct preliminary review of the documents submitted. Upon determination orderliness of the submitted documents, the CSO Desk Officer will stamp “received” the Application Letter. The CSO Desk Officer will advise the client to wait for the notification from Sangguniang Panlungsod on the date of claiming the Accreditation Certificate. If the submitted documents are incomplete or not in order, the CSO Desk Officer will return them to the client with corresponding notes and advise.	CSO Desk Officer- WSTomines/Mareniz a Serrano	20minutes	Application Form for Accreditation / Original Sworn Statement/ Profile Form
2	Fill-up Customer Service Feedback Form	Receive and acknowledge accomplished Customer Service Feedback Form	CSO Desk Officer- WSTomines/Mareniza Serrano/PACD Officer-on-Duty		Customer Service Feedback Form: Form 1 – ‘end of transaction’ feedback form available in the offices Form 2 – ‘random survey’/walk- in complaint form available in PACD.
END OF TRANSACTION

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