FRONTLINE SERVICE: Freedom of Information (FOI) Request
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday, 8:00 AM to 5:00 PM (No Noon Break)
WHO MAY AVAIL OF THE SERVICE: General Public
• Letter of Request
• Properly Filled-up Freedom of Information Request Form
• Valid Identification Card
• For simple request/document – 30 minutes
• For highly technical or complex/sensitive documents: maximum of 3 days
FEES: As enumerated in Chapter VI. Article A. Section 6A.01 and Section 6A.02 of Tax Ordinance No. 18-001 or the Updated Revenue Code of the City of Tayabas in the Province of Quezon.
HOW TO AVAIL OF THE SERVICE:
|STEP||PROCEDURES||ACTION OFFICER||PERSON IN CHARGE||DURATION OF ACTIVITY||FORM|
|1||Proceed to FOI Receiving Officer to begin
Submit Letter of Request (when available).
|CSO Desk Officer will determine the purpose of the request as stated in the Letter of Request.||FOI Receiving Officer- WSTomines/Apple Beam Durante||2minutes|
|2||Receive and properly fill-up FOI Request Form.||Upon determination of the validity and legality of the purpose, the FOI Receiving Officer will ask the client to properly fill-up the FOI Request Form.||FOI Receiving Officer- WSTomines/Apple Beam Durante||5minutes||Freedom of Information Request Form|
|3||Submit properly filled-up FOI Request Form together with a valid ID.||The FOI Receiving
Officer will review the
If properly filled-up and the identity of the client has been established based on the valid ID presented, the transaction will proceed with the next step.
If improperly filled-up or the identity of the client cannot be established due to invalid ID presented, the FOI Receiving Officer will ask the client to properly fill- up the form and/or present additional valid ID for proper identification. Upon compliance, the transaction will proceed with the next step.
|FOI Receiving Officer- WSTomines/Apple Beam Durante||5minutes|
|4||Understand the Privacy Notice||The FOI Receiving Officer will read and explain the legal provisions contained in the Privacy Notice.||FOI Receiving Officer- WSTomines/Apple Beam Durante||2minutes|
|5||Wait for the Release of requested information or
document (for simple request).
Will receive advise on the status and date of release of the requested information or document (for highly technical or complex document).
|The FOI Receiving
Officer will process
document (for simple
Or the FOI Receiving Officer will advise the client to wait for the notification on the availability of the document or will be provided to the client based on his preferred mode of reply (for highly technical or complex request).
|FOI Receiving Officer- WSTomines/Apple Beam Durante||14 minutes
3 days (maximum for highly technical or complex documents)
|6||Pay corresponding fee/s in Window 5 of City Treasurer’s Office. Then present the Official Receipt to FOI Receiving Officer.||Indicate OR No. and amount paid in the requested document and in FOI Logbook.||FOI Receiving Officer- WSTomines/Apple Beam Durante|
in the logbook
receipt of the
Fill-up Customer Service Feedback Form
or document on the
mode. Then record
the transaction in the
Receive and acknowledge accomplished Customer Service Feedback Form
|FOI Receiving Officer- WSTomines/Apple Beam Durante/PACD Officer-on-Duty||2 minutes||Customer Service Feedback Form: Form 1 – ‘end of transaction’ feedback form available in the offices Form 2 – ‘random survey’/walk- in complaint form available in PACD.|
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