Attending to Complaints Related to Pollution, Sanitation and Violation of Environmental Laws
FRONTLINE SERVICE: Attending to Complaints Related to Pollution, Sanitation and Violation of Environmental Laws
SCHEDULE OF AVAILABILITY OF SERVICE: Mondays – Fridays 8am to 5pm
WHO MAY AVAIL OF THE SERVICE: Complainants/ Clients
DOCUMENTS NEEDED: Letter of Complaint
HOW TO AVAIL OF THE SERVICE:
| STEP | PROCEDURES | ACTION OFFICER | PERSON IN CHARGE | DURATION OF ACTIVITY | FORM |
|---|---|---|---|---|---|
| 1 | For complaints/issues requiring immediate response:
Call or notify the City ENRO immediately if the incident/ issue requires immediate action |
Coordinate with the other concerned agencies (barangay chairman, PNP, DENR etc.) for the verification, ocular inspections and legal actions | Melvin C. Rada | 10-15minutes | Customer Service Feedback Form; Form 1- ‘end of transaction’ feedback form available in the officesForm 2- ‘random/walk -in complaint form available in PACD.Environmental Clearance |
| 2 | For other complaints:
Proceeds to the City ENRO, with the letter of complaint together with the proof of environmental violations |
Receives and reviews the letter and proofs
Inform the barangay chairman regarding the complaint and for the verification Interviews and discusses the issue. Then set schedule for the conduct of ocular inspection together with other concerned agencies |
Melvin C. Rada | 30-40 minutes | |
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