Processing of Incoming Correspondence covering various requests, complaints and proposals
FRONTLINE SERVICE: Processing of Incoming Correspondence covering various requests, complaints and proposals
SCHEDULE OF AVAILABILITY OF SERVICE: Mondays – Fridays 8am to 5pm
WHO MAY AVAIL OF THE SERVICE: General Public
HOW TO AVAIL OF THE SERVICE:
| STEP | PROCEDURES | ACTION OFFICER | PERSON IN CHARGE | DURATION OF ACTIVITY | FORM |
|---|---|---|---|---|---|
| 1 | Submit document/s (Request Letter; Applications for Leave of Absence or Travel Order except for Elected Official and other incoming correspondence) | Receives and Records submitted document or communication | Administrative Staff | 3minutes | Customer Service Feedback Form; Form 1- ‘end of transaction’ feedback form available in the offices Form 2- ‘random/walk -in complaint form available in PACD. |
| 2 | Follow-up | Reviews and
approves the
document and gives
recommendations
for proper action. Releases/ Endorses signed document to the concerned department office/ agencies/ personnel for appropriate action. Informs the requesting party the status of the document |
Mr. Diego V.
Narzabal City Administrator Administrative Staff Administrative Staff |
10minutes to 1day 5 minutes 1minute |
|
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