FRONTLINE SERVICE: Processing of Incoming Correspondence covering various requests, complaints and proposals
SCHEDULE OF AVAILABILITY OF SERVICE: Mondays – Fridays 8am to 5pm
WHO MAY AVAIL OF THE SERVICE: General Public
HOW TO AVAIL OF THE SERVICE:
|STEP||PROCEDURES||ACTION OFFICER||PERSON IN CHARGE||DURATION OF ACTIVITY||FORM|
|1||Submit document/s (Request Letter; Applications for Leave of Absence or Travel Order except for Elected Official and other incoming correspondence)||Receives and Records submitted document or communication||Administrative Staff||3minutes||Customer Service Feedback Form; Form 1- ‘end of transaction’ feedback form available in the offices Form 2- ‘random/walk -in complaint form available in PACD.|
document and gives
for proper action.
Releases/ Endorses signed document to the concerned department office/ agencies/ personnel for appropriate action.
Informs the requesting party the status of the document
|Mr. Diego V.
|10minutes to 1day
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