Provide Assistance on Acquiring Permit to Climb MT. Banahaw De Tayabas

STEP	PROCEDURES	ACTION OFFICER	PERSON IN CHARGE	DURATION OF ACTIVITY	FORM
1	Proceed to the City ENRO. Request permit to climb in Mt. Banahaw de Tayabas through letter or verbally.	Receive letter of request to climb if there any. Interview the client/s and get the personal information of the climbers (name, address, sex, age) as per required by the DENR Orient the client on the rules and regulations when inside the protected area of Mt. Banahaw	Melvin C. Rada/ Daryl S. Pabularcon	20minutes	Customer Service Feedback Form; Form 1- ‘end of transaction’ feedback form available in the offices Form 2- ‘random/walk -in complaint form available in PACD. Permit to climb
2	Wait for the permit	Get contact number of the client to inform them if their application is approved and when to get the permit (normally the release of permit will take 1-2 weeks) Send the request letter and personal information of the climbers to the DENR-PAMB through e-mail	Melvin C. Rada/ Daryl S. Pabularcon	15minutes
		Inform the applicant if their application is approved and when they can get the permit through mobile
3	Proceed to the City ENRO; pay for the entrance fee and get the tickets; receives the permit to climb	Issues the permit and entrance fee tickets imposed by the DENR Record the ticket control number to the record book Let the client sign the receiving copy as proof that the permit is already released	Daryl S. Pabularcon	10minutes
END OF TRANSACTION

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