Request for Data/Information

FRONTLINE SERVICE: Request for Data/Information

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (8:00 AM to 5:00 PM)

WHO MAY AVAIL OF THE SERVICE: The General Public – Students, Researchers, Private Investors, Government Offices, and anyone who needs basic data of Tayabas.

DOCUMENTS NEEDED: Letter of Request Addressed to: Gino Carlo C. Zaporteza, OIC-OCPDC; or Fill-up the Client’s Inquiry and Research Slip

PROCESSING TIME: 20minutes

FEES:

HOW TO AVAIL OF THE SERVICE:

STEP	PROCEDURES	ACTION OFFICER	PERSON IN CHARGE	DURATION OF ACTIVITY	FORM
1	Proceed to the front desk and pre- sent the Letter of Request or ask for Client’s Inquiry and Research slip.	Gives the Client’s Inquiry and Research Slip (CIRS) to the Client and allow to fill it up.	Front Desk Staff	1minute	Client’s Inquiry and Research Slip. Customer Service Feedback Form: Form 1 – ‘end of transaction’ feedback form available in the offices Form 2 – ‘random survey’/walk-in complaint form available in PACD Fill-up Public Assistance form and received the data needed.
2	Fill-up the Slip and Indicate the re- quested data.	Explain to the client the Output needed if it is printed, Photocopy or in CD and the necessary fees indicated in the Schedule of Fees under Revenue Code.	Front Desk Staff	2minutes
3	Discuss the Data request with the Officer in-charge.	Discusses the Data available in the Office.	Ms. Leslie M. Calupig/ Mr. John Dominic V. Unson	2minutes
4	Pay for the necessary fee at Window 5 or 6 at the Treasurer’s Office.	Provides Payment Slip Indicating the amount due. And ask for the copy of receipt to the re- cord on the (CIRS)	Front Desk Staff	2minutes
5	Wait for the processing of data Requested	Processes the data requested.	Ms. Leslie M. Calupig/ Mr. John Dominic V. Unson	Depends on data Requested
6	Fill up Public Assistance form and receive the data needed.	Fill up the Public Assistance Form and Delivers the requested data.	Front Desk Staff	1minute
END OF TRANSACTION

Government Services